Shipping Policy

Thank you for shopping with us! We’re committed to delivering your order quickly and safely. We offer free shipping on ALL orders worldwide! Please review our shipping policy below.

Processing Time
All orders are processed within 6-12 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification when your order has shipped. Please note: these are estimates and may vary depending on your location and carrier delays.

International Shipping
We ship internationally to most countries. At checkout, you’ll see if your country is eligible.

Customs and Duties
As most of orders are currently shipped from China. International orders may be subject to import duties and taxes, which are applied once the shipment reaches your country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your country’s customs office to determine any additional costs before placing your order.

Shipping Issues & Lost Packages
We are not responsible for shipping delays due to the carrier, weather, customs, or incorrect shipping information provided by the customer.
If the wrong address is provided, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. We will not replace the order or issue a refund.

If you have any questions, please contact our support team at support@airgo.ca